Service status
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Checking Exentra…

Reading the live health of every part of the service.

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This page reads the same health checks Exentra runs on itself. It never shows any operator's business details, customer numbers or revenue.

Your customers cannot get online

If Router connections above is green, the problem is almost certainly local to you. Work through these first — they cover most cases:

  1. Check the router has power and its internet cable is in the internet port, not a customer port.
  2. Open Routers → Manage → Cables and ports in your dashboard; it names the exact port to move.
  3. Confirm the customer's code is active in Customers, and within its time, data and device limits.
  4. On a Wi-Fi access point, make sure DHCP is off so the MikroTik hands out addresses.

Open the troubleshooting guide →

Get help from a person

If the guide above does not solve it, or something here is red, contact us and we will pick it up.

Contact Exentra support →

We answer support messages within one working day, Monday to Saturday, 9am–6pm West Africa Time. Include your business name, your location, and the exact step or error — it is the difference between one reply and four.

Never send router passwords, payment secret keys or customer financial details. No one at Exentra will ask you for them.